1. Engraving

• Engraving starts from $100 per item.
  
• Additional charges may apply for more complex designs or custom requests.
  
• Please allow 7–10 business days for engraving, depending on complexity.
  
  

2. Diamond Upgrade Policy
(In-Store Purchases Only)

Eligibility
GIA-certified natural diamonds and IGI-certified lab-grown diamonds purchased in-store from eClarity are eligible.

Upgrade Value

• Up to 100% of original purchase price (within 2 years)
  
• Up to 70% (2–3 years)
  
• Up to 50% (after 3 years)
  

Requirements

• New diamond must be at least 2× the value of the original
  
• Original diamond must be in good condition with grading report
  
• Damaged diamonds are not eligible
  

Setting

• Credit applies to the diamond only
  
• Existing setting can be reused (if suitable) for a minimal fee
  
• If not reusable, you may retain it or accept a credit (subject to eClarity’s assessment)
  
• Diamonds not originally set by eClarity must be dismounted prior to assessment
  

Grading Report

• Original report must be returned in reusable condition
• Fees may apply for damaged reports
  
  

3. Certification

• Certification fees start from $250 for diamonds and $200 for gemstones.
  
• Additional charges may apply for expedited services or special requests.
  
• Standard processing time is 10–15 business days. Expedited services are available at an additional cost.
  
  

4. The 4Cs of a Diamond

The 4Cs of a Diamond

Cut
Cut determines how a diamond interacts with light, creating brilliance, fire, and scintillation. It is evaluated based on proportions such as table size, depth, crown and pavilion angles, as well as polish and symmetry. Diamonds graded Triple Excellent (EX/EX/EX) offer optimal light performance.

Colour
Diamonds are graded from D (colourless) to Z (light yellow or brown). Colour is assessed by comparing the diamond against master stones. Colourless diamonds are the most rare and desirable due to their bright, icy appearance.

Clarity
Clarity refers to natural inclusions within the diamond and blemishes on its surface. It is assessed based on size, number, position, and visibility. Higher clarity grades indicate fewer imperfections and better overall brilliance.

Carat
Carat measures a diamond’s weight, with 1 carat equal to 0.2 grams. A 1-carat diamond typically measures around 6.0–6.6 mm, depending on its cut. Popular sizes include 0.30ct, 0.50ct, 0.70ct, 1ct, 1.20ct, 1.50ct, and 2ct. All four Cs work together to determine a diamond’s value and beauty.

5. Diamond Grading Reports

GIA (Gemological Institute of America)
Founded in 1931, GIA is a non-profit organisation and widely regarded as the world’s most trusted diamond grading authority. It introduced the 4Cs of diamond quality, including the D–Z colour scale and Flawless–I3 clarity scale.

GIA reports provide an independent assessment of a diamond’s quality, including cut, polish, symmetry, and a detailed proportions diagram. Most of eClarity’s diamonds are GIA-certified.

IGI (International Gemological Institute)
Established in 1975 and headquartered in Antwerp, Belgium, IGI is one of the world’s largest independent gemological laboratories. It is known for its efficient turnaround time and competitive pricing.

IGI reports include grading for colour (D–Z) and clarity (IF–I3), along with detailed measurements and proportion data of the diamond.

6. Ring Sizes

Getting the Right Ring Size
A printable ring sizer and size guide is available for your reference. Please note that the sizes indicated are based on Asian sizing - kindly refer to the conversion chart below for international sizing.

Before printing, ensure that the page scaling is set to “None” in your print settings for accurate measurement.
Download here

Guidelines

• For best accuracy, measure your finger at the end of the day when it is at its largest.
  
• Avoid measuring when your fingers are cold, as they tend to be smaller.
  
• Use a ruler to verify the printed measurements to ensure the scale is accurate.
  

Estimate Ring Size
A quick guide to estimating your ring size:

7. Price Principles

At eClarity, we are committed to offering competitive pricing without compromising on quality. Through long-standing relationships with trusted local and international partners, we are able to source high-quality diamonds at favourable prices.

Our dedicated in-house team and craftsmen work closely together, allowing for efficient production timelines and cost optimisation. By leveraging economies of scale and a streamlined operational approach, we pass these savings directly to our customers.

We focus on meaningful engagement rather than hard selling. Our team of gemologists and specialists guide you with expertise and sincerity, sharing insights on diamond selection, design, and long-term care.

Located in a quiet and accessible space, our showroom offers a comfortable and private environment for you to explore and select your jewellery at ease.

At eClarity, we believe in delivering exceptional value through quality, thoughtful service, and genuine relationships—creating jewellery that is both meaningful and enduring.

8. The eClarity services

At eClarity, we specialise in diamonds, wedding bands, and fine wedding jewellery. Customisation and strong after-sales care are at the heart of what we do, complemented by professional, personalised service to ensure every piece meets your expectations.

Customers who purchase with us become eClarity members and enjoy the following privileges:

Member Benefits

• 20%–40% savings on jewellery collections (1% for Buy Diamonds Online)
  
• Referral privileges: friends enjoy 10%–30% savings (excluding solitaire diamonds)
  
• Lifetime membership with an eClarity Diamond Card
  
• Exclusive updates on promotions and private events
  

After-Sales Care

• Complimentary lifetime cleaning and inspection services
  
• Special member rates for replating and polishing to restore your jewellery’s brilliance
  
• One-time complimentary resizing (within 2 months of collection, up to 2 sizes for engagement rings)
  

Expert Guidance

• Complimentary consultation with our GIA-trained gemologist to guide your purchase and jewellery care
  

Convenience

• Video consultation available for a seamless experience from home or office
  
• For enquiries, contact us at +65 9833 1220 or info@eclarity.com.sg
  
• You may also schedule an online consultation via our website, and our team will be in touch within 36 hours

9. Jewellery Care & Maintenance

Caring for Your Diamond Jewellery

Proper care ensures your diamond jewellery retains its brilliance and longevity. Daily exposure to skincare products, household chemicals, and natural skin oils can dull a diamond’s sparkle over time.

We recommend professional cleaning every 6 months, using specialised tools and solutions to remove accumulated dirt and restore shine.

As we often say, “A diamond is forever, but the setting is not.” If your jewellery has experienced impact—such as being dropped or knocked—we strongly advise a professional check to ensure the diamond remains securely set. This service is complimentary for eClarity members. GIA also recommends a yearly check and polish to maintain your jewellery’s condition.

Care Tips

• Protect your jewellery from impact, scratches, chemicals, and extreme temperatures
  
• Store pieces in a soft pouch or box, ideally separated to prevent scratching
  
• Avoid contact with chemicals such as perfumes, hairspray, and nail polish remover
  
• Remove jewellery during activities such as cleaning, gardening, or sports
  
• Avoid wearing jewellery while swimming, as chlorine can damage both metal and stones

 

10. Maintaining the Lustre of Precious Metals

White Gold
White gold is naturally pale yellow and is plated with rhodium to achieve its bright, silvery-white finish. Rhodium is a durable metal that enhances shine and corrosion resistance. Over time, this plating may wear off, revealing a warmer tone beneath—replating is recommended to restore its original brilliance.

Rose Gold
Rose gold contains a higher copper content, which gives it its warm hue. With time, exposure to air may cause slight oxidation, resulting in a deeper tone. Professional polishing can help restore its original colour and shine.

Yellow Gold
Yellow gold is not plated, so it does not require replating. However, with regular wear, it may lose its shine over time. Polishing can effectively restore its natural lustre.